Shipping Policy

We take care in preparing, packaging, and shipping each order. Because many of our items may be unique, collectible, fragile, oversized, or difficult to replace, shipping methods and costs may vary by item.

Order Processing

Orders are generally processed within 3–5 business days after payment has been successfully completed.

Processing time is separate from shipping or delivery time. Certain items may require additional time for specialized packaging, insurance, freight coordination, authentication documents, or carrier pickup.

Orders are not processed, shipped, or delivered on weekends or federal holidays unless otherwise arranged.

Shipping Costs

Shipping charges are calculated based on factors that may include:

• Item size and weight;

• Delivery location;

• Packaging requirements;

• Insurance coverage;

• Signature confirmation;

• Carrier charges; and

• Freight, handling, or specialty-delivery services.

The customer is responsible for all shipping, handling, packaging, insurance, freight, and delivery charges unless the product listing or written sales agreement states otherwise.

Shipping charges are nonrefundable once an order has been shipped.

Shipping Methods

We may use USPS, UPS, FedEx, freight carriers, professional art shippers, local delivery services, or other appropriate carriers depending on the item.

We reserve the right to select the carrier and shipping method necessary to safely transport the order.

Expedited shipping may be available upon request and will be charged to the customer.

Tracking and Delivery Confirmation

Tracking information will be provided when available.

High-value, fragile, or one-of-a-kind items may require:

• Adult signature confirmation;

• Direct signature confirmation;

• Insurance;

• Scheduled delivery;

• Identification at delivery; or

• Pickup from a carrier location.

The customer is responsible for being available to receive and sign for the shipment when required.

An order is considered delivered when the carrier’s tracking information shows that it was delivered to the shipping address provided by the customer.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, failed deliveries, additional charges, or lost shipments caused by an incorrect, incomplete, or outdated address provided by the customer.

Any additional cost to redirect, retrieve, store, or reship an order will be the customer’s responsibility.

We may contact the customer to verify the shipping address before releasing a high-value order.

Delivery Delays

Estimated delivery dates are not guaranteed.

Carrier delays may occur due to weather, holidays, transportation disruptions, labor shortages, customs processing, natural disasters, or other circumstances outside our control.

We are not responsible for carrier delays after an order has been transferred to the shipping provider.

Lost, Missing, or Stolen Packages

Customers should contact us promptly if tracking shows unusual delays or if a package appears to be missing.

When tracking shows that an order was delivered, we are not responsible for theft, loss, misplacement, or damage occurring after delivery.

Customers should check with household members, neighbors, building management, reception desks, mailrooms, and the shipping carrier before submitting a missing-package claim.

When appropriate, we may assist with filing a carrier claim, but approval and payment of any claim are determined by the carrier or insurer.

Shipping Damage

Customers must inspect all packages and items immediately upon delivery.

Any visible damage to the shipping container should be noted with the carrier before accepting delivery when possible.

Shipping damage must be reported to us within 48 hours of delivery. The customer must keep the item and all original packaging and provide clear photographs of:

• The damaged item;

• The exterior shipping container;

• The interior packaging;

• The shipping label; and

• Any visible damage to the package.

The item must not be used, repaired, cleaned, altered, discarded, or returned until instructions are provided.

Failure to retain the original item and packaging or to report damage within the required period may prevent us from submitting or completing a shipping claim.

Refused or Undeliverable Shipments

If a shipment is refused, unclaimed, returned as undeliverable, or returned because the customer was unavailable, the customer will be responsible for:

• Original shipping charges;

• Return shipping charges;

• Carrier storage or redirect fees;

• Additional packaging or handling expenses; and

• The cost of reshipping the order.

Any eligible store credit will be determined only after the item has been returned, received, and inspected.

Oversized, Freight, and Specialty Delivery

Oversized, heavy, fragile, or high-value items may require freight or specialty delivery.

Unless specifically stated otherwise, freight delivery may be limited to curbside delivery. The customer is responsible for moving the item inside the residence or business and for arranging any necessary labor, equipment, installation, or assembly.

The customer is responsible for confirming that doorways, elevators, stairways, hallways, loading areas, and other access points can accommodate the item.

Additional fees may apply for:

• Inside delivery;

• White-glove service;

• Stairs;

• Limited-access locations;

• Rural delivery;

• Storage;

• Redelivery;

• Liftgate service; or

• Appointment changes.

Local Pickup

Local pickup may be available for certain items by prior arrangement.

Customers must bring valid identification and any requested order confirmation. Items must be picked up within the agreed timeframe.

Once the item has been inspected and accepted by the customer at pickup, responsibility for the item transfers to the customer.

International Shipping

International shipping may be available for certain items upon approval.

The customer is responsible for all customs duties, taxes, brokerage charges, import restrictions, and other fees imposed by the destination country.

We are not responsible for customs delays, seizures, import restrictions, or additional charges assessed after shipment.

Risk of Loss

Responsibility for the shipment transfers in accordance with applicable law and the terms of the carrier or delivery agreement.

To the extent permitted by law, we are not responsible for loss, theft, or damage occurring after confirmed delivery.

Policy Acceptance

By completing a purchase, the customer acknowledges that they have reviewed, understood, and agreed to this Shipping Policy.

Last updated: July 14, 2026