Refund policy

Return and Store Credit Policy

We carefully inspect and describe each item before it is offered for sale. Because many of our items are unique, limited, pre-owned, vintage, collectible, or otherwise not easily replaced, all sales are considered final unless a return is approved under this policy.

Return Eligibility

A return may be considered when:

The return request is submitted within 7 calendar days of delivery.
The customer contacts us and receives return authorization before shipping the item.
The item is returned in the same condition in which it was received.
All original packaging, accessories, documentation, certificates, tags, and other included materials are returned with the item.
The item has not been used, altered, damaged, cleaned, repaired, installed, or modified after delivery.

Submitting a return request does not guarantee that the return will be accepted.

Return Authorization

Customers must contact us before returning an item. Unauthorized returns may be refused and returned to the sender at the sender’s expense.

Return instructions and the appropriate return address will be provided after the return request has been reviewed and approved.

Return Shipping

The customer is responsible for all return-shipping costs.

Returned items must be:

Carefully and securely packaged;
Shipped with tracking;
Fully insured for the item’s purchase price; and
Sent using a carrier and service appropriate for the item.

We are not responsible for returned items that are lost, delayed, stolen, or damaged while in transit. The customer remains responsible for the item until it is received and accepted by us.

Original shipping, delivery, handling, packaging, insurance, and related charges are nonrefundable.

Inspection and Store Credit

No store credit will be issued until the returned item has been received and evaluated.

Once received, the item will be inspected to confirm its identity, condition, completeness, and compliance with this policy. Inspection may take up to 5 business days.

When an approved return passes inspection, a store credit will be issued for the eligible purchase price of the item. The store credit will not include original shipping, delivery, handling, packaging, insurance, transaction, or return-shipping costs.

Store credit is not redeemable for cash and will not be returned to the original payment method except when required by applicable law.

Reduced or Denied Credit

A return may be denied, or the amount of store credit may be reduced, when:

The item is returned in a different condition;
The item shows signs of use, wear, damage, alteration, cleaning, repair, or improper handling;
Packaging, accessories, certificates, documentation, tags, or included materials are missing;
The item was improperly packaged for return;
The item was returned without authorization;
The return was shipped after the authorized return period; or
The item does not otherwise comply with this policy.

When a return is not accepted, the customer may be responsible for the cost of having the item shipped back.

Final-Sale Items

The following are not eligible for return unless they arrive materially damaged or the wrong item was sent:

Items marked “Final Sale”;
Custom, commissioned, personalized, or made-to-order items;
Clearance or discounted items;
Gift cards or store credits;
Digital products or downloadable materials;
Items altered or modified at the customer’s request; and
Items identified on the product listing as nonreturnable.

Damaged or Incorrect Items

Customers should inspect their orders immediately upon delivery.

Claims involving shipping damage, a materially misrepresented item, or an incorrect item must be reported within 48 hours of delivery. The customer must retain all packaging and provide photographs of:

The item;
The shipping container;
The interior packaging;
The shipping label; and
The reported damage or discrepancy.

The item and packaging must not be discarded, repaired, cleaned, altered, or returned until instructions are provided. Failure to preserve the item and packaging may affect our ability to process the claim.

Order Cancellations

Orders cannot be canceled once they have been processed, packaged, scheduled for delivery, or shipped. Any cancellation that is approved before fulfillment may be subject to nonrefundable payment-processing, administrative, packaging, or other costs already incurred.